1. Return, Exchange, and Refund Policy

At beautybuzz.co.in we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that sometimes you may need to return or exchange a product. This policy outlines the terms for returning, exchanging, and refunding products purchased through beautybuzz.co.in

1.1. Conditions for Return and Exchange

You may request a return or exchange of products if any of the following conditions are met:

·       Damaged or Defective Products: If the product arrives damaged or defective.

·       Incorrect Products: If the product delivered is different from what was ordered.

·       Expired Products: If you receive a product that is past its expiration date.

Important: Returns and exchanges will only be accepted if:

·           The product is unused, unopened, and in its original packaging (where applicable).

·           The product is returned with all original tags, labels, and any accessories that came with it.

·           The return or exchange request is made within 3 days of receiving the product. Requests made after this period may not be accepted.

1.2. Return Process

If you wish to return a product, follow these steps:

1.    Initiate the Return: Contact our customer service team via email or phone within 3 days of delivery. Provide your order details and the reason for return (damaged, defective, incorrect product, etc.).

2.    Approval and Instructions: Our team will review your request and provide you with return shipping instructions if the return is approved. We may ask for photos or videos of the damaged or defective product for verification.

3.    Pack the Product: Ensure the product is securely packed in its original packaging to prevent damage during return shipping.

4.    Ship the Product: Return the product to the address provided by our team within the stipulated timeline.

5.    Return Confirmation: Once we receive the returned product and verify its condition, we will process your request.

1.3. Exchange Policy

If you received the wrong or damaged product, you can request an exchange for the same item (or another item of equal value, based on availability). To process an exchange:

·       Contact Customer Service: Request an exchange within 3 days of receiving the product.

·       Verification: Once verified, we will ship the replacement product to you at no additional cost.

·       Timeline for Exchange: Exchanges will be processed as soon as we receive and verify the returned item. The delivery timeline for the replacement product will depend on your location but typically takes 5 to 10 business days.

1.4. Refund Policy

Refunds may be requested in the following circumstances:

·       Non-Delivery of Products: If you do not receive your order within the specified delivery timeframe (usually 5 to 10 business days).

·       Incorrect or Damaged Products: If the product delivered is incorrect or damaged, and you do not wish to exchange it.

Refund Process:

1.    Initiate a Refund Request: Contact our customer service team within 3 days of receiving the product (or the expected delivery date, in case of non-delivery).

2.    Approval: Refund requests will be reviewed, and once approved, the refund will be initiated.

3.    Refund Mode: The refund will be processed using the original payment method (credit card, bank transfer, etc.) used during the purchase.

4.    Refund Timeline: Once approved, refunds will typically be processed within 15 to 30 business days. The exact time frame may vary depending on the bank or payment gateway used.

Important Notes:

·       Shipping Costs: If the return or exchange is due to a damaged, defective, or incorrect product, we will cover the return shipping costs. If the return is for other reasons (such as a change of mind), the customer will be responsible for shipping charges.

·       Refund Denial: Refunds may be denied if the returned product does not meet the above criteria (e.g., if the product is used or not in its original packaging).

1.5. Non-Returnable Items

For hygiene reasons, some products may not be eligible for returns, including:

·           Opened or used skincare and cosmetic products.

·           Products that are personalized or customized.

·           Gift cards or promotional items.

These items will be clearly marked as non-returnable on the product page.

1.6 Contact Information:

In case of questions, please contact us at

Email: beautybuzzprofessional@gmail.com